Our Privacy Policy

At Alchemy Mill, we are committed to protecting and respecting your privacy.

This Policy explains when and why we collect personal information about people who visit our website, use our services or interact with us, the type of information we collect, how we use it, the conditions under which we may disclose it to others, how we keep it secure and your rights and choices as to how we use that information.

We may change this Policy from time to time so please check this page occasionally to ensure that you are happy with any changes. By using our website or our services, you are agreeing to be bound by this Policy.

Any questions regarding this Policy and our privacy practices should be sent by email to hello@alchemymill.co.uk or by writing to Alchemy Mill, The Old Mill, High Beeches, High Beeches Lane, Handcross, West Sussex, RH17 6HQ.  Alternatively, you can telephone 01444 221177.

Who are we?
We are Alchemy Mill LLP, registered in England number OC383136 at Planet House, North Heath Lane, Horsham, RH12 5QE.  Our office address is Alchemy Mill, The Old Mill, High Beeches, High Beeches Lane, Handcross, West Sussex, RH17 6HQ.

How do we collect information from you?
We obtain information about you when you visit our website, contact us about our products and services, submit a request for a quotation, place an order, or if you register to receive email communications from us. If you contact us for employment purposes or to supply products and services, we may also keep a record of that correspondence, and your information.

What type of information is collected from you?
The personal information we collect might include your name, address, email address, IP address, and information regarding what pages are accessed on our website and when. If you request a quotation or purchase a product and/or service from us, we will also collect a relevant telephone number. Should you contact us for employment purposes or to supply products and services, we may collect any personal details you provide to us within that correspondence. No credit card information is held by us.

How is your information used?
We use personal data held about you for the following purposes in line with a legitimate interest to administer the website and to interact with users when they request our products and/or services, or offer to provide us with products and/or services. We may use your information to:

  • Process a quotation or enquiry that you have requested from us;
  • Provide you with products and services that you request from us, or information about them where you have asked to be contacted for such purposes;
  • Carry out our obligations arising from any contracts entered into by you and us;
  • Seek your views or comments on the services we provide;
  • Notify you of changes to our services;
  • Send you communications which you have requested or that may be of legitimate interest to you by post, telephone or other electronic means. These may include information about news, offers, campaigns, or advice and best practice (see the section on ‘Marketing’ below for further information).
  • We review our retention periods for personal information on a regular basis. We will hold your personal information on our systems only for as long as necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.

We would like to provide you with information about products and services which we believe to be of legitimate business interest to you and may contact you about these by post, telephone or other electronic means. We may send marketing communications to e-mail addresses we hold unless you have opted out. We will give you the opportunity to opt out of receiving marketing communications from us each time we contact you. Also, you can change your marketing preferences at any time by clicking on the ‘unsubscribe’ link in any of our marketing communications or by emailing us at enquiries@alchemymill.co.uk

Who has access to your information?
We will not sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes.

We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business re-structuring or re-organisation, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or terms and conditions of supply of Marketing Services or to protect the rights, property or safety of our and customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.

We may transfer your personal information to allow us to fulfil certain aspects of any service. e.g. for our secure cloud based production database or to physically deliver a product  Where we do this, we insist that any third party data processor adheres to protection of your personal information to at least the same standard as we do and in line with The General Data Protection Regulation (GDPR) (EU) 2016/679.

Your choices
You have a choice about whether or not you wish to receive information from us. If you do not want to receive any or all types of communications from us please contact us using email enquiries@alchemymill.co.uk or telephone us on 01444 221177.

We will only contact you for marketing purposes where we genuinely believe there is a legitimate interest in our product or service.  We will not contact you for marketing purposes by post if you have indicated that you do not wish to be contacted. You can change your marketing preferences at any time by contacting us by email: enquiries@alchemymill.co.uk or by telephone on 01444 221177.

How can you access and update your information?
The accuracy of your information is important to us. We’re working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change email address or any of the other information we hold is inaccurate or out of date, please email us at: enquiries@alchemymill.co.uk or write to us at: Alchemy Mill, The Old Mill, High Beeches, High Beeches Lane, Handcross, West Sussex, RH17 6HQ.  You have the right to ask for a copy of the information Alchemy Mill LLP hold about you, and we will not make a charge for providing this information.

Security precautions in place to protect the loss, misuse or alteration of your information
When you give us personal information, we take steps to ensure that it is treated securely using appropriate physical site security, electronic firewall security and encrypted and password protected file servers. We currently do not process or retain any credit card information.

Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our website or secure file sharing service, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively. We may also use your personal information to detect and reduce fraud and credit risk.

Use of ‘cookies’ on our website
Like many other websites, the Alchemy Mill website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to store your country preference. This helps us to improve our website and deliver a better more personalised service.

It is possible to switch off cookies by setting your browser preferences. Turning cookies of may result in a loss of functionality when using our website.

Links to other websites
Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website and services‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.

16 or Under
We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information.

Transferring your information outside of Europe
As part of the services offered to you through our website and our secure cloud based production workflow, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.

If you use our services while you are outside the EU, your information may be transferred outside the EU in order to provide you with those services.

Website Analytics
Our website may also use Google Analytics for our internal use only. The information collected is used to improve our website usability and is stored and used for aggregated and statistical reporting.

Review of this Policy
We keep this Policy under regular review. This Policy was last updated in May 2018.